1 reviews | Active since Oct 2018
Telephone marketing VODACOM and service pathetic
Telephone marketing talked me into upgrading my contracts - they had ALL numbers wrong - ( I have 4 numbers on my contract which I sincerely regret at this stage). They incorrectly changed my data bundle to a 120 min airtime contract with which I should have received a Tablet. I phoned on 6 July when I realised there was a problem - the "Tablet" had never been delivered and they said they would correct their mistake and go back to the data bundle on the ****le. After 3 months I still have no data bundle but airtime on a ****le that I can't use. Cresta staff tried to sort out the problem without any success. Today I heard I could migrate back to my old contract BUT have to pay R1000 to do that. I've been paying for a "contract" that I've cancelled 3 months ago and still have no data bundle. Service pathetic !!! Cresta Vodacom can also not help to address this problem.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Cornelia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Cornelia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
