Telephone marketing gone wrong - ALWAYS BE AWARE

<p>I was cold-called as they normally do and I was in the market for a tablet.</p> <p>As we all know, the service providers have been ripping the public on data costs and they convinced me to take the 7" tablet for R199.00/month. During the call they indicated that the device would be delivered within 4 working days and I could cancel with 7 days after receipt.</p> <p>The day I received it, I realised that the screed was too small and that it would not work for me and I immediately cancelled the deal.</p> <p>I had to return the device and the sim card with the original packaging which they then collected. Also within thew 7 days after I received it.</p> <p>I also then had to follow up, which I did to confirm that the device was returned and I then received an sms indicating R49.00 was deducted for the short usage. Ofcourse I questioned this and they indicated that they would remove it (credit it)</p> <p>1 month later I receive an sms (today) indicating that my phone is on "Soft Locked" due to "Mandatory Account Limit Reached"</p> <p>Ofcourse I followed this up as I could not make any calls. On the phone for 32min, in the store for 1hour. I managed to cancell the soft lock and then found out that I was charged for a "PREMATURE CANCELLATION FEE" which then pushed me over the limit ****erally)</p> <p> This is totally unacceptable and Vodacom just do as they please. A service call was logged and I await a response and a credit.</p> <p>Back at home, 1 hour later, I again received a sms indicating that my phone has been "soft Locked" AGAIN due to the same reasons as above??</p> <p>***</p>