HM
Hetta M

1 reviews | Active since Oct 2017

12 Oct 2017, 14:32

Telemarketing

I had a contract with Vodacom Direct for 2G data and R100 airtime for 2 years. During August 2017 Vodacom Direct contacted me and said that my 24 months contract expired. At that stage I had over 2GiG data and plus/minus R150 airtime on my contract. I asked if I will loose the data and airtime, and they assure me that it will carry over. My contract was R109.00. They offered me a deal of 2G Day/2G night for R99.00, and as a valued customer they will send me a free Laptop for nothing extra. I received a Internet ****le with sim and a R10 000 voucher. After almost 4 weeks I received the laptop. The next moment they deduct R128.99 as D/O on my bank account.

Secondly, my Wi-Fi ****le topup contract expired...It was R109.00 for 2 GiG. They offered10Gig Day/ 10GiG Night contract with wifi ****le. After 2 weeks That I did not received the new ****le, I phoned them and cancelled. A week after that they couriers phoned me to come and collect my parcel....I told them that I cancelled it and they must send it back. So.....I don't have the goods and I cancelled the , and still they billed me for R549.00. I WOULD LIKE TO CANCEL BOTH THE 'NEW' CONTRACTS THAT THEY TRIED TO FORCE ME INTO. I now have uncapped WiFi at my house, and I do not need their products or data. PLEASE...CAN YOU HELP ME????

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2017, 06:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,