SL
Shani L

1 reviews | Active since Jan 2016

06 Dec 2017, 14:40

Telemarketer gave me a lecture!

Vodacom called me, again. Being used to telemarketers (I get calls daily), I POLITELY told them I am not interested in any products. Imagine, to my surprise, when your telemarketer starts telling me how rude I am not to even ask her why she is calling, and that I should think about how rude I am!!! I then, politely, asked her why she is calling. Her response? "No, it doesn't matter anymore". She didn't even greet me.

This is unacceptable and incredibly disrespectful. I was polite - please pull the call. I will be glad to provide the number called from, the number called to, and the time and date.

If you don't want our business, just say so: I will move all five our contracts to another provider. Because with service like this, in a struggling economy, we don't need you - you need us.

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2017, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Dec 2017, 11:59
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS