Telecommunications/repairs

<p>I am a current client with Vodacom and have been since 2006, I run a business and have several (roughly 13) accounts with Vodacom of which two is RED V.I.P accounts. I recently received a new handset, S7 EDGE, which did not last very long before i had to send it in for repairs. LCD screen faulty, went for repairs on the 22nd of April 2016 (job number: ***1) and was notified on the 5th of May 2016 to collect same as repairs was succesfully carried out. That same day of collection (5 May 2016) i did some shopping only to find that this same device is now overheating. Needless to say, i took it back and requested to talk to the Manager of the Store, Malcom Gounden, as i was not happy with this device going back to Johannesburg for repairs and demanded a replacement unit. Malcom then calmed me down and promised that he would personaly so to it that i get feedback by the 6th of May 2016 (job number: ***9) and if unit is not repaired and back bythe 10th latest he would arrange exchange immediately. Guess what, it is now the 16th of May, no phone, no Malcom and i have left several messages for him to return my calls. How pathetic!! I hope this gets to the correct channels </p> <p>Kind Regards</p> <p> </p> <p>Monay Pretorius</p> <p>***</p>