Telecom

On the 17th October 2019, I was contacted by Vodacom regarding my upgrade. I advised the consultant that I wasn't ready to upgrade yet as I was uncertain as to which phone I fancied. Shortly after that phone call I received another phone call from ***(I was later informed by the Vodacom call center that this is one of their suppliers). The gentleman`s name who called me was Sello, I advised him of the same thing I had told the previous consultant. Sello then explained that my monthly subscription would reduce due to the fact that i would no longer be paying for my handset, he also advised that I could call and upgrade whenever I was ready. Last week, I called Vodacom and I was informed that I can only upgrade in June 2021 because I have already upgraded. The consultant I spoke to was so unfriendly and sounded so bored, she referred me back to the *** number that had called me in October. I called the number, boy are these people useless, i was transferred 3 times before the last consultant informed me that someone would call me back. I have been waiting for more than a week . I called again on Wednesday and I was again transferred to 3 different consultants , the last consultant hung up on me as I was waiting for her to take down my number. I need this fixed and I want someone to call me back urgently. The service is appalling