SM
Salomon M
1 reviews | Active since Aug 2014
29 May 2023, 15:30
TeensUp ****
I received a SMS from a vodacom number that I have successfully registered for TeenUp. The SMS further mentions that the 1st day is free and that it will be R10.00 for every day.
Unfortunately, I missed the message and it took R30.00 from my account until I noticed.
How is it that at vodacom, I am registered for a "service" without my consent that cost me money?
When I phoned the customer care line, vodacom refunded me without hesitation which tells me they are in on this ****!!!
Vodacom, please contact me so that we could trace back how this happened? You are making a lot of money through this so called "service" which in my opinion is ********.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 May 2023, 16:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 May 2023, 16:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Salomon M's updateReviewer Update
29 May 2023, 16:13Dear Vodacom
I have never and will never give any information over Whatsapp. Please also note that I received a SMS...not a whatsapp message.
Please also note that if this issue is searched on google, a number of vodacom clients have complained.
I have never and will never give any information over Whatsapp. Please also note that I received a SMS...not a whatsapp message.
Please also note that if this issue is searched on google, a number of vodacom clients have complained.
SM
Salomon M's update29 May 2023, 16:13
Reviewer Update
Dear Vodacom
I have never and will never give any information over Whatsapp. Please also note that I received a SMS...not a whatsapp message.
Please also note that if this issue is searched on google, a number of vodacom clients have complained.
I have never and will never give any information over Whatsapp. Please also note that I received a SMS...not a whatsapp message.
Please also note that if this issue is searched on google, a number of vodacom clients have complained.
Vodacom's replyOfficial
30 May 2023, 07:39 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that subscription services are initiated on the device. There are various methods for a customer to be subscribed to content services. Customers are able to subscribe to services via sms or by clicking on a link provided in your internet browser, sms, email or WhatsApp. The content provider will notify the customer via sms of opt in and cost as well as provide steps to opt out of the service.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted in refunding the airtime deducted for the subscription service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that subscription services are initiated on the device. There are various methods for a customer to be subscribed to content services. Customers are able to subscribe to services via sms or by clicking on a link provided in your internet browser, sms, email or WhatsApp. The content provider will notify the customer via sms of opt in and cost as well as provide steps to opt out of the service.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted in refunding the airtime deducted for the subscription service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 May 2023, 07:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that subscription services are initiated on the device. There are various methods for a customer to be subscribed to content services. Customers are able to subscribe to services via sms or by clicking on a link provided in your internet browser, sms, email or WhatsApp. The content provider will notify the customer via sms of opt in and cost as well as provide steps to opt out of the service.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted in refunding the airtime deducted for the subscription service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that subscription services are initiated on the device. There are various methods for a customer to be subscribed to content services. Customers are able to subscribe to services via sms or by clicking on a link provided in your internet browser, sms, email or WhatsApp. The content provider will notify the customer via sms of opt in and cost as well as provide steps to opt out of the service.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team assisted in refunding the airtime deducted for the subscription service.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
SM
Salomon M's updateReviewer Update
30 May 2023, 08:01Dear Vodacom
You cant just wash your hands of this. I did not subscribe to the service and the first time I received a sms was when I was informed that I was successfully registered.
It is funny how ONLY vodacom customers are affected.
Yes, I have been refunded but who is going to be your next target?
Regards,
Ollie Mentz
You cant just wash your hands of this. I did not subscribe to the service and the first time I received a sms was when I was informed that I was successfully registered.
It is funny how ONLY vodacom customers are affected.
Yes, I have been refunded but who is going to be your next target?
Regards,
Ollie Mentz
SM
Salomon M's update30 May 2023, 08:01
Reviewer Update
Dear Vodacom
You cant just wash your hands of this. I did not subscribe to the service and the first time I received a sms was when I was informed that I was successfully registered.
It is funny how ONLY vodacom customers are affected.
Yes, I have been refunded but who is going to be your next target?
Regards,
Ollie Mentz
You cant just wash your hands of this. I did not subscribe to the service and the first time I received a sms was when I was informed that I was successfully registered.
It is funny how ONLY vodacom customers are affected.
Yes, I have been refunded but who is going to be your next target?
Regards,
Ollie Mentz