1 reviews | Active since Nov 2015
Technological incompetence
Your technology is such a let down, the call center agent (Somandla) even told me to go to buy airtime in the shop. I refuse! Why do you have cellphone 'banking' (*111#), Vodacom portal and cellphone app, if one can't manage to buy airtime on any of them?<br> I've been trying to buy airtime since yesterday, with no luck.<br> On Vodacom portal I get this error: Gpm2ProvisionDao701<br> I wish your error messages were more descriptive. What is this supposed to mean? What are the chances of a customer understanding this, when even your own stuff don't know what it mean?<br> On cellphone banking (*111#), I follow the prompts and then I get told to press \enter/Ok/Exit to proceed". The only other thing that happens after this is that I'm asked for my card details. For what...I want to buy from my vodacom account (existing balance)<br> On the app on my phone there just isn't an option to buy AIRTIME"
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Kind regards,
Vodacom Consumer Website Team
Best regards,