Technical/4G problem that is still not resolved...

Good day... I am not really complaining about Vodacom, but have had a difficult time explaining what my my problem is. I was charged a fair amount for Vodacom's services during the last two months and upon querying it, they kindly refunded me the disputed amount/data-usage/et al. I am grateful for this and it proves that I am with the right service provider. So why I am writing this? Frustration perhaps… Can I please (and on my knees) request someone from your technical department to contact me with regards to the “192.168.0.1” web link you have and the “Vodacom Mobile Wifi Application” for iPhone. Neither of these applications work and I am still unable to track the data-usage on my account via these applications. I received a sms requesting me to rate the service… I rep**** and received a call from someone who once again said that they are escalating it to the “back office”. I want a R5,00 coin for every time I am told that. All I want… pretty please… on my knees… with a cherry-on-top… is for some technical guy or gal to call me and help me understand the problem so I do not sit with another exorbitant account.

Thank you so very much Hugo