Technical Support Agent - customer service *****

Yesterday, 25 February 2025, I experienced customer service that exceeded all expectations. I had issues with my fibre line and called the help line. Zanele Jabavu answered my call, and couldn't assist me as I was not home. She asked if there was any one home (unfortunately there was no one at the time) and we agreed that she returned my call around 4:30. Honestly, I did not expect to hear from her again. And true to her word, she returned my call, patiently assisted me and resolved my issue in less than 5 minutes. Zanele Jabavu, thank you for your exceptional customer service. You restored my confidence in call centre agents, specifically helpdesk staff. I honestly expected to hold on for 30 minutes before someone answered my call. Thank you once again.