Technical problems and no human to fix

Why can't I get to a human consultant on your customer care line? Is logging a complaint on hello peter the only way to get human contact. I need to resolve an issue which is not covered in the self help options. It is a technical problem with your app, Voda bucks and recharging, and the response when submitting the error has nothing to do with any. Just how to register, which was already done and confirmed via the ussd code.