Technical issues

I'm extremely irritated with the service received from vodacom. I have a few lines and they think by handling one query and saying the query is solved and closed its okay. Well what about constant dropped lines on all my numbers, by the53 or 4th try one only gets through and that's on old and new phones any area so it's definitely a vodacom problem. I get this ref no. But nothing was ever resolved and no contact was made with me at all. Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group] get your act together vodacom. I've been with you for many years and this is how loyal customers are treated.