Technical issue still not resolved since January, pathetic service

So vodacom network has been having a problem in my area since January, I have been calling in since and the response I get from the agents is that my area is experiencing a technical issue and no one has been assigned to the task for resolution. It's funny they still debit their premiums on time without discounting but they are failing to meet their end of the bargain to render a service to me. Anyone thinking of going with vodacom please don't, their service is pathetic and they don't take the initiative to resolve their technical issues.