MF
Morgan F
1 reviews | Active since Nov 2018
08 May 2026, 07:55
Technical issue and no way to report.
The Self Rica feature on the Vodapay app is down. It will not accept ID numbers. I have spent an hour trying to report it but just keep speaking to recorded menus. The Tobi chatbot is useless too. I am so tired of Vodacom. So very tired.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 May 2026, 09:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 May 2026, 09:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MF
Morgan F's updateReviewer Update
12 May 2026, 11:34It has now been 4 days since your response. I have not been contacted. I also requested a human to contact me via Tobi 2 days ago. No one has contacted me. Vodacom is the worst service provider in South Africa.
MF
Morgan F's update12 May 2026, 11:34
Reviewer Update
It has now been 4 days since your response. I have not been contacted. I also requested a human to contact me via Tobi 2 days ago. No one has contacted me. Vodacom is the worst service provider in South Africa.