Technical inefficiencies

Apart from being a RED VIP Vodacom client, one expects to have some degree of feedback on a basic customer service level. Vodacom appears to be complacent, given that they have secured the largest market share in SA. Service is non existent to say the least, no feedback whatsoever, untrained staff, non compassionate call center agents. Due to no assistance from first line support, one generally expects to receive a resolution from an escalation by senior management, but it appears by default agents are coached to respond with the Answer ‘managers are in a meeting’. This simply confirms Vodacom’s unwillingness and blasé stance to good customer service.