MB
Minnette B
1 reviews | Active since Oct 2009
05 Jan 2016, 11:57
Technical glitch, debited twice
Vodacom debited a lot of customers twice on their accounts. Promised that refunds will be made by Monday 4 January 2016. No refunds were made. What if a client slip up with a payment to Vodacom.... You will be cut immediately. When will refunds be made? Will Vocadom pay interest on these double charges?
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Vodacom's replyOfficial
05 Jan 2016, 13:48Hello minnette01,
Thank you making us aware of this issue and thank you for taking my call. Our billing and engineering division is in the process of resolving this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Consumer Website Team
Thank you making us aware of this issue and thank you for taking my call. Our billing and engineering division is in the process of resolving this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2016, 13:48
Official
Hello minnette01,
Thank you making us aware of this issue and thank you for taking my call. Our billing and engineering division is in the process of resolving this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Consumer Website Team
Thank you making us aware of this issue and thank you for taking my call. Our billing and engineering division is in the process of resolving this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Consumer Website Team
Best regards,