Technical Division “On Leave” So NO Asstance Given

I recently signed up for fibre with Vodacom. The whole experience was a dream, from the sales team, to the installation by Vumatel, and then when it got to getting my router being configured by the technical division, it all went to hell and turned into a nightmare!!!

My installation was done on the 20th December 2019. When I called in, the call centre said the turnaround time for the technical division was 24 hours. Here I am, 7th January with still NO CONNECTION!!! I was informed that the technical division was on leave and would only be back on the 6th January 2020, but they would see what they could do for me.

I have wasted time, money, and a hell of a lot of (damn expensive) data unnecessarily, because of the utter incompetence of Vodacom’s technical division, as I did my part as the consumer, AND I canceled my contract with my ISP at the end of December, as I was supposedly going to have this promised super fast fibre during December. And if I hear another “I’m going to escalate the matter and include management”, I am going to lose my mind, because management couldn’t be bothered either!

Please do us all a favour, if you’re going to allow you ENTIRE technical team to go on leave during December, make sure that your customers are at least given free airtime for the month so we aren’t out of pocket. If this is the kind of service I’ll be receiving, then I CANNOT wait for my 2 years to be up so I can cancel my contract. There are a ton of other suppliers who will be glad to have my business.