Tech fault???
<p>I was just debited R3 345.07 for going over my bundle rates, called the call centre (luckily a compitent consultant assisted) to be told its a technical fault and they have a fault logged which can take between 7 & 14 working days? Leaving a lot of leeway aren't we?</p> <p> </p> <p>Making a fault shouln't be the client problem, especially when its costs the client alot of money.</p> <p> </p> <p>Cant wait for the contract to be over, never in all my God given days will I ever recommend or join vodacom again!</p>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Jan 2017, 06:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2017, 06:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
31 Jan 2017, 16:55Still no call, in the meantime whilst vodacom is trying to sort their **** im loosing intrest on the money that was deducted. Pathetic!!!
's update31 Jan 2017, 16:55
Reviewer Update
Still no call, in the meantime whilst vodacom is trying to sort their **** im loosing intrest on the money that was deducted. Pathetic!!!