Team leaders is just a title, not something earned

Vodacom, it pains me at the level of useless that some of your team leaders and managers possess. I have been waiting for credits to be passed on my account since October. Eventually they were passed and I was told that they will be loaded on my account 1 December. 2 and a half months later and they have still not been loaded. Consultant by the name of Correen updated me every single day during this time period and advised me that she had tried to follow but it seems team leaders and superiors just don’t do what they paid to do. Now, my account is in arrears yet again because I paid what was only due after the credit was suppose to be allocated. I want this sorted out today or I will make vodacom a service so famous all over social media. Well done correen but I do understand that your hands were tied, thank you for updating me all the time. Vodacom needs to sort this out, you don’t wait 2 and a half months for my payment but I must wait 2 and a half months for my credit