MS
Michelle S
1 reviews | Active since Jan 2020
23 Jun 2021, 09:30
Team Leader with amazing Skill and Committment to Customer Service
Thank you Portia Hili! I comment your committment and tenacity to resolve my refund and actually get the money into my account. I appreciated the great and consistent communication. You always did what you said you would and always exactly on time! My journey to get this refund has been an everyday 2 month ordeal. My problem ended in your hands and you really made work of it to get it solved, keep me informed both personally and by mails, and understand if progress was happening. Thank you Portia. I appreciate the care and patience with which you attended my problem. I am sure your juniors look up to your incredible example!
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Replies (1)Vodacom's replyOfficial
23 Jun 2021, 10:34Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply23 Jun 2021, 10:34
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
