Team leader who completely ignores a customer

I have never experiences such shocking disregard for customer services! Especially as I was dealing with a so-called team leader! Disgusting! Please see details below of the issue:

Thursday 27th Dec: Upgraded my phone with Camilla

Friday 28th: I received an invoice with an incorrect delivery address - not sure how she managed to get this wrong as I was very clear.

Monday 31st at 8:07am: I called your upgrades department and spoke to Mpho to ensure they had the correct delivery address.

Monday 31st at 2pm: A gentlemen called me to confirm my order and confirmed that my delivery will be arriving on Wednesday the 2nd of Jan.

Wednesday 2nd: Called Vodacom upgrades re delivery, they advised I call Ram couriers. Called Ram couriers and they told me I need to call Vodacom cause the details haven't been finalised on the package so they cannot do anything Called Vodacom, spoke to a lovely guy called Bongile Applemi who said my delivery would arrive Weds afternoon or latest on Thursday.

Thursday 3rd: Called Ram couriers, they say they still don't have the correct details and I need to call Vodacom Called Vodacom at 9:04am and asked Caylee to please call a supervisor. Spoke to Keda and she said she will call Ram and get back to me. I stressed the fact that I need the order urgently as I am going away and will not be available) Keda promised to call me back 10:30am - still no call from Keda 1.5 hours later. Called into the upgrades department again. Held on for 25 minutes, 15 of which was where I was waiting for Vusi to find management. I hung up as I couldn't wait any longer - I'm at work. Keda called me at 10:54 and told me that the parcel is still in JHB because they only saw the Brackenfell part of the address. I'm sorry, but that is not my fault. She then proceeded to tell me the parcel will likely only be delivered on Monday. I am usually a very sweet and nice person, however, I told her the parcel HAS to be delivered by tomorrow latest and she told me she cannot promise that. I said she needs to arrange overnight delivery so that she can get it to me tomorrow. She said she will make a call and get back to me. That was at 10:54am and it's now 3:46pm with NO CALL from your team leader Keda! I absolutely hate fighting with people and don't understand why it needs to resort to this. I understand that she didn't make the mistake, however, where is the customer services? Where is the 'we're so sorry about the confusion?' It's as though it's my problem and Vodacom doesn't care about the inconvenience. There's no accountability for this. I cannot spend another 30 minutes waiting on the line because she cannot call me back in a timely fashion.

I now am left hanging, not knowing if I will receive my parcel before I leave tomorrow or not. This is not right and is exceptionally frustrating as I receive no support or answers from Vodacom. Vodacom also completely ignores my social media comments.

So disgusted that they can just ignore customers like this