team leader swearing me on the call OMG the nerve!

on the 11 April I had a chance to speak to your team leader Calvin Harris. 1st he has the worse attitude for someone in a management position. the call was around 1pm. Please can you listen to the call and give me feedback as to is this how yo company management handles clients? Are yo TL allowed to swear clients on the call? even if you tell them that you are recording the call they are still rude on the call. I quoted the CPA on the call and he didn't care. I told him that im going to take this recorded call to the ombudsman and was told go ahead. I told him that by me taking the call there will result in a lose against yo company and he did not care. He refused to giv me his surname on the call. He refused to give me an email address so that I can liase with him and send him proof that I did not buy data I bought airtym for R99 and he refused. He even had the nerve to drop the call on me twice. is this wat TL do there? He told me he does not hav a CCM so there is no where for me to report him too. I was on the call for an hour and half and all I wanted my airtime. I bought airtym but was given data and wanted the data reversed and the airtym credited simple query worst service