TCT Mobile Watch Service not up to standard

I took my cellphone device as well as the TCT Mobile watch into Lakeside Mall to your service center based in Benoni.

I am happy with the service offered for my cellphone device however not so thrilled with the service offered on the TCT Mobile watch.

To begin with, the repair technician was very unhelpful. He did not know how to even open the TCT Mobile watch and I had to do it for him, he then said that I need to go back to the store of purchase to confirm that I indeed purchased the device at Vodacom. I then indicated that the device was on contract.

He said he was unable to pick up any info on the watch, I then asked to speak to the Manager. He then went to the back of the office and came back with a paper insisting that I go back to the store of purchase for the TCT watch. I then asked him how was he able to pick up info on my cellphone device which is on contract but not on the TCT watch which is also on contract. I then insisted to speak to the Manager again, the repair consultant indicated that the Manager said the same thing he has told me and that the repair manager was busy. I said I would wait to speak to the Manager, the consultant then said that I can wait till 6pm the Manager would not be available to see me. I then asked for the repair consultant name, his words where "he cannot give out his personal information"

I then walked downstairs to your sales division, and chatted to the Sales Division Manager he then asked for one of his Sales consultants accompany me and to ensure the Repairs Manager does attend to me. I then waited 15 mins, the Repairs Manager came out.

I reported what had happened with the repairs consultant the Manager indicated that he was not aware as he had been on the phone for a while.

He then agreed to contact the store of purchase for the TCT watch and confirm the purchase was done and check that the TCT watch was on contract. 3 days later the Repairs Manager called me to indicate that he had confirmed the purchase and the device is within warranty but cant be repaired and thus a replacement will be supp****.

I went to the store on the 04 Jan to collect both the devices, cellphone has no problem. The TCT Watch was not returned to me with the Nano sim that was in the previous damaged device.

I have tried today to call the store on *** a total of 6 times today and the repairs division just hangs up. I have also called on the ***2 also 3 times and the call is answered then hung up. I have emailed on *** and my emails bounce back.

I really dont want to drive from Boksburg to Benoni to then wait in the que to then explain again that the Nano sim was not present.

Please can Vodacom contact me once they locate the Nano sim and I collect it.