TCF- poor and dishonest service

I have been a loyal Vodacom customer for years now and I must say that I am disgusted but the level of incompetence and lack of service I have been receiving. I have a data contract with them which I pay via debit order. When I first took the contract I requested the debit order date to be the 25th an if its falls on a Sunday or holiday to be on the next business day. In June I called them change my account details and since the debit order has been going off from June-Aug. In September they tried debiting on the and the debit order bounced, I didn't realize until they sent me communication, i tried making the payment via the app using my Capitec account and it refused. Last week I spoke to a lady and requested that she changes the debit order date to the 20 and take the outstanding balance.

On the 20th no debit order went through and i thought alright maybe it was too late it will probably go off the 25th, its now the 27th and my account has money but no debit order has gone through. So mind you every time they say i didn't pay they charge me an additional R100. I doubt that as per TCF this is right. This morning at 10:25 I received a call from Ivy who has such attitude and ended up hanging up the call on me. She called me and requested me to provide her with my ID number for verification, mind you she called me and I told her what happened, no sympathy or interest she requested for my ID number I got irritated and told her I went through the same process last week for last because they still calling me.

This has a negative impact on my credit score, its stressing and irritating because today I have received a message to say my outgoing calls have been barred that time I had an emergency earlier on. And I am sure I will be charged an additional R100.00 . They do not adhere to the dates provided hence they will come and say our debit orders bounced.

Now I need to pay for their errors, i need my line reactivated with immediate effect before I escalate even further. I am not treated fair as a client and Vodacom is not honest in their dealings.

This is not the first time. The last time my line was barred again for no reason