YG
Yoganathan G
1 reviews | Active since Aug 2010
02 Nov 2020, 08:54
TCF Breech continued
Vodacom does it again, I am struggling to have these *********** team fix my issues. From September I have issue with them linking the incorrect VAS products to the incorrect contracts, This month its is the data on my contract and the DATA and Mins on other contracts. I have spoken to over 10 people, each time trying to get the matter resolved, I get told that they will resolve the issue, I just wish I could speak to the Ombudsman to see if I have an opportunity to cancel this contract, TCF is breeched again
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Vodacom's replyOfficial
02 Nov 2020, 10:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2020, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
YG
Yoganathan G's updateReviewer Update
06 Nov 2020, 15:49Today is the 6th, No agent as attempted to contact me to resolve any of my grievances I have with Vodacom,
I made an attempt to get the matter resolved by calling into your call center on the 2nd, a Lady by the name of Yvani Naicker promised to call me back, to date I am still waiting.
I again attempted to contact your call center today, to speak to Yvani, only to be told that there is no Yvani working at that call center, which explains why each person I spoke to could not solve my issue, Its due to VODACOM using multiple Outsourced call centers with no respect for their customers and the service they deliver via these OCC.
P.S. Vodacom, If a customer needs to resolve a problem which was raised initially, put that customer back to the last agent the customer raised the issue with, instead of having the customer get irate with the new agent, and having the customer have to explain the whole issue again, you guys are ********,
As a customer for many years, I DEMAND a manager review my profile, listen to all my calls, fix the issue before calling me and advising that the matter has been resolved, I do not want to be called and kept on the phone for another 45min to hour so that they can solve the issue, all the calls have got the issues I raised, I just need it resolved.
I made an attempt to get the matter resolved by calling into your call center on the 2nd, a Lady by the name of Yvani Naicker promised to call me back, to date I am still waiting.
I again attempted to contact your call center today, to speak to Yvani, only to be told that there is no Yvani working at that call center, which explains why each person I spoke to could not solve my issue, Its due to VODACOM using multiple Outsourced call centers with no respect for their customers and the service they deliver via these OCC.
P.S. Vodacom, If a customer needs to resolve a problem which was raised initially, put that customer back to the last agent the customer raised the issue with, instead of having the customer get irate with the new agent, and having the customer have to explain the whole issue again, you guys are ********,
As a customer for many years, I DEMAND a manager review my profile, listen to all my calls, fix the issue before calling me and advising that the matter has been resolved, I do not want to be called and kept on the phone for another 45min to hour so that they can solve the issue, all the calls have got the issues I raised, I just need it resolved.
YG
Yoganathan G's update06 Nov 2020, 15:49
Reviewer Update
Today is the 6th, No agent as attempted to contact me to resolve any of my grievances I have with Vodacom,
I made an attempt to get the matter resolved by calling into your call center on the 2nd, a Lady by the name of Yvani Naicker promised to call me back, to date I am still waiting.
I again attempted to contact your call center today, to speak to Yvani, only to be told that there is no Yvani working at that call center, which explains why each person I spoke to could not solve my issue, Its due to VODACOM using multiple Outsourced call centers with no respect for their customers and the service they deliver via these OCC.
P.S. Vodacom, If a customer needs to resolve a problem which was raised initially, put that customer back to the last agent the customer raised the issue with, instead of having the customer get irate with the new agent, and having the customer have to explain the whole issue again, you guys are ********,
As a customer for many years, I DEMAND a manager review my profile, listen to all my calls, fix the issue before calling me and advising that the matter has been resolved, I do not want to be called and kept on the phone for another 45min to hour so that they can solve the issue, all the calls have got the issues I raised, I just need it resolved.
I made an attempt to get the matter resolved by calling into your call center on the 2nd, a Lady by the name of Yvani Naicker promised to call me back, to date I am still waiting.
I again attempted to contact your call center today, to speak to Yvani, only to be told that there is no Yvani working at that call center, which explains why each person I spoke to could not solve my issue, Its due to VODACOM using multiple Outsourced call centers with no respect for their customers and the service they deliver via these OCC.
P.S. Vodacom, If a customer needs to resolve a problem which was raised initially, put that customer back to the last agent the customer raised the issue with, instead of having the customer get irate with the new agent, and having the customer have to explain the whole issue again, you guys are ********,
As a customer for many years, I DEMAND a manager review my profile, listen to all my calls, fix the issue before calling me and advising that the matter has been resolved, I do not want to be called and kept on the phone for another 45min to hour so that they can solve the issue, all the calls have got the issues I raised, I just need it resolved.