YG
Yoganathan G
1 reviews | Active since Aug 2010
20 Oct 2020, 16:11
TCF breach
I upgraded my contract in September 2020, I was sold a VAS product of 1000 Mins on 1 of my upgrades, I have been struggling to get Vodacom retentions department to allocate these minutes to me for over a month. I have been pushed from pillar to post, I have spoken to more than 7 people, each telling me that they have resolved the issue and the minutes will show available in 30 mins, It is time consuming to sit with an agent resolving this issue, I spend on average 45 mins per agent. Each time I call back to complain I am handed to a new agent to explain my issue all over again. I further find out that the agent that apparently resolved the matter changes the contract VAS on other phone numbers I upgraded causing more issues. I speak to agents that take my number so that the other agents I dealt with can call back, these agent tells me I need to stay on the line to rate his service. what are you guys running over there, trying to build a better rating instead of resolving customer issues? These guys are break every rule relating to treating the customer fairly.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Oct 2020, 07:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2020, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Oct 2020, 08:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, you confirmed that you managed to get the minutes activated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, you confirmed that you managed to get the minutes activated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2020, 08:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, you confirmed that you managed to get the minutes activated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, you confirmed that you managed to get the minutes activated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
YG
Yoganathan G's updateReviewer Update
02 Nov 2020, 08:32What a surprise, a new month and again, VODACOM *****s up my Contract, They fix my initial issue 1.5 months later with regards to the anytime mins, now they ***** up my Data allocation and other contracts by cancelling their Data and Min allocation.
Clearly there are NO Competent people working in their respective retentions department. Their managers don't even have any accountability in their areas.
Clearly there are NO Competent people working in their respective retentions department. Their managers don't even have any accountability in their areas.
YG
Yoganathan G's update02 Nov 2020, 08:32
Reviewer Update
What a surprise, a new month and again, VODACOM *****s up my Contract, They fix my initial issue 1.5 months later with regards to the anytime mins, now they ***** up my Data allocation and other contracts by cancelling their Data and Min allocation.
Clearly there are NO Competent people working in their respective retentions department. Their managers don't even have any accountability in their areas.
Clearly there are NO Competent people working in their respective retentions department. Their managers don't even have any accountability in their areas.