1 reviews | Active since Apr 2017

19 Apr 2017, 11:06

Tax invoices and itemised billing reports

<p>To who this may consern,</p> <p> </p> <p>I am with vodacom for the past 4years. Had no trouble what so ever. But from when I upgraded in September I do not reveive my Invoises or Itemised billing reports. I logged calles in November and January for them to fix the problem. And it is still not fixed. I phoned vodacom the last week for my itemised billing reports. Each time they give me confirmation that they sent it to my email adress but I still not reveice the reports.</p> <p> </p> <p>I changed the email adress to check if its the problem however it was prevouisly not a problem and still not reveive the reports. They do confirm the email adresses on their system.</p> <p> </p> <p>I am very disipointed with the level of service. I stongly feel that I must cancel my contract with Vodacom.</p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply19 Apr 2017, 11:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update21 Apr 2017, 09:07
Reviewer Update

Hello,

A consultant has not contacted me since the mail vodacom sent me.

Regards,

's update29 Apr 2017, 10:51
Reviewer Update

Hello to who this may consern.

The issue has not been resolved.

I am very very disappointed with the service I receive from Vodacom.