1 reviews | Active since Aug 2017

14 Aug 2017, 13:19

Tax invoices

<p>I made numerous calls to the call centre to request cell invoices. After every call I get the wrong date invoices. I am looking for last year invoices which it seems like they cannot supply. I only get 2017 invoices.</p> <p> </p> <p>This is dissapointing as the debit order will run every month time after time. but a simple request cannot be performed. Truly dissapointed.</p> <p> </p> <p>2nd: To upgrade data with a router cost 129 pm. But if I am a new client the same package will cost me 109 pm. What this means is buying out new clients and make the loyal clients pay extra to accommodate the pricing for the new clients. No loyalty bonus maybe?</p> <p> </p> <p>To be honest vodacom has not treated me in proper manner and it seems just to be ok with the rest of there clients.</p> <p> </p> <p>Regards Tjaart ********** </p>

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Replies (2)
Vodacom
Vodacom's reply14 Aug 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Aug 2017, 11:37
Official

Dear Mr Kruger,

Your query is resolved.

Regards,

Cassandra