MDP
Marie-Louise Du Preez

1 reviews | Active since Nov 2017

08 Dec 2020, 13:21

TAX INVOICE NO VB/K093112 - VODACOM

We successfully app**** for fiber through frogfoot in Despatch, Eastern Cape. They have been incorrectly been charging me for two routers for the past 4 months. On 28 November 2020 I phoned the Vodacom Fiber number *** at 10:51 and was assisted by Rishaad (?) who confirmed that the error has been corrected - Ref no. SR***. However, on 2 December 2020 VODACOM once more debited my account with an amount of R1 258,00! I am a pensioner and cannot afford to be paying these atrocious amounts. They now owe me nearly R3 000,00!

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2020, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team