TAX CERTIFICATE term unknown

Year after year I request a TAX certificates as per SARS requirements and every other service provider sends a simple one pager. Vodacom call centre intellectuals don't know what this is and the junk I am sent year after year defies absolute stupidity. I cant send Vodacom emails because; "Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details" Vodacom is a self-serving organization without a concern for those enriching their coffers whatsoever. When responding to an email some responsibility is taken, via an outsourced call center responsibility is simply written out of the equation. "temporarily replaced the email function" is an absolute lie to say the least, considering when this appeared on their websites.