...Tata Vodacom!

<p>I have been unable to make phone calls or use date on one of my Vodacom contract numbers since the 20th.</p> <p> </p> <p>I logged a call on the 21st with Vodacom Customer care - who informed me that I could be part of a bunch of customers with the same problem and that they are working on the problem.</p> <p> </p> <p>I followed up on the 22nd and got the same answer as on the 21st...</p> <p> </p> <p>I followed up on the evening of the 24th only to be informed that my ticket had been closed without being resolved and that the matter will be escalated to a team leader - I was proised a follow up call the next afternoon or evening.</p> <p> </p> <p>Today is the 28th - 8 days without being able to make a call and absolutetly no effort from Vodacom to resolve the matter, yet they are very happy to invoice me for a service I havent been able to use.</p> <p> </p> <p>As a loyal Vodacom customer for several years I am disappointed and appauled by the shocking deteriorarion in Vodocom's customer service experience.</p> <p> </p> <p>I beleive it is time to seek another cellular provider.</p> <p> </p> <p>...Tata Vodacom!</p>