Task complete but still the same issue that we requested to have been resolved

I have complained before about me paying the accounts before the debit order last month. The guy who I spoked to assured me that he will remove the debit order and have us pay the account cash.

I paid my wifes account before the debit order dates but yet they still tried to debit the account after I have informed them that I want to pay cash. I called vodacom customer care and they told me that I must change the banking details 7 days before the time. This was requested before as this occured in February.

Now my wife receives a message the account is in arrears when the account is paid up but you guys charged debit order rejection fees. I spoke to a guy who handled our last complaint and I thought this was all resolved.

I am so sick of fighting with Vodacom. Everytime I have to fight. Even a simple thing as being the one who deals with my wifes account after she has given me authentication many times. Vodacom still says they need to speak to her even though I pay the account, we married in COP and she has given you guys authorisation to deal with me.