Tariff Migration

<p>I called Vodacom so many times this month of May 2017 I even lost count! I requested to migrate from Flexi 200 to 5Gig topup plan for R259.00pm but nobody was able to assist me, instead I am being transferred from customer services to solutions department and vice versa. Everytime after speaking to a consultant, I am assured that the migration is processed. When I call again to check if everything is in order, I was told that the migration was not processed, and this time I had to pay a fee of R617.00 for the migration which doesn't make sense because I am moving to a higher package! It doesn't even end there, a consultant also told me that even if I continue with the migration, I will be on a new 24month contract!!! ***??? I am very disappointed with the service I recieved from Vodacom...The worst I have ever experienced! Vodacom employees do not speak the same language when it comes to their service, and my mission was to migrate before 01 June 2017.</p>