Talking to the wall
To reason with Vodacom's call centre is like "talking to the wall". They will not even attempt to entertain reason and accept that their security verification process could be flawed.
I am still short of R79.00 airtime, which was **********ly transferred from my account whilst i was abroad. Did I mention that I had my phone and SIM card with me, and NO roaming.
Try and convince VODACOM? Not a chance. They have their answers all ready and are brain-washed to believe that their system is flawless.
Pride cometh before a fall.
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Vodacom's replyOfficial
31 May 2022, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2022, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,