Talking Points - Really Terrible Service

<p>Hi, I would like the call that i made to your talking points department at 15h37 for 14minutes to an agent by the name of Nthando listened to. I would like an honest opinion as to whether this is service that should be acceptable at all. Also i would like to know why you have the talking points rewards when i literally need to get for a phone that according to your advertising belongs to me? Your stores do not have my phone and apparently this can't be delivered to me? So here i am staying on Pay as you Go to earn talking for a phone and every year there is an issue? Why offer this to clients when you don't really want to give it to them??</p>