Talking points decreasing without a warning

Dear Vodacom, I am a huge fan of loyality programs hence I am with you because of talking points. However I noticed on the 3rd of March after recharging that my talking points were not increasing although I charge monthly about R300 upwards. I then called the call centre &spoke to Vusi, who indicated that my points were expiring as at December 2014, I was very appalled by the fact that I did not receive an SMS to say that my points would expire. Vusi indicated that he will escalate d query &d points will be refunded within 24-48hours....which never happened I called again yesterday (8th March) & spoke to Siphokazi who again said she will escalate the matter again &points will be reimbursed today & now still no points. I am not impressed & if loyality programs fail then there is no need to be loyal, I will rather port my number to Mtn at least they even give free airtime every now & then. Frankly this talking point ain't working even the last phone redeemption using 1000 points was backdated which made my points expire early. Quiet frankly this loyalty program seems like a ****, I am completely not impressed, Vodacom you can do better than customer ripping loyality programs