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Jacqueline S

1 reviews | Active since Dec 2017

20 Dec 2018, 09:02

Talking Points a ****

I exchanged a number of my talking points for R75 airtime. A while later I tried to make a call and I was unable to due to insufficient funds. I called Vodacom and they informed me that the talking points airtime can only be used for Vodacom to Vodacom calls. They also informed me that the bonus airtime had reduced to R48. I asked why this was as I had not made a single call. They said they would investigate and get back to me. Nobody has gotten back to me. Since then, the bonus airtime has depleted to 0, and I have still not made any calls. This is absolutely unacceptable.

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Replies (2)
Vodacom
Vodacom's reply20 Dec 2018, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Dec 2018, 10:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team

Best regards,