Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

16 Oct 2017, 15:55

Talking Points

Good day.

A while ago I had a problem with Talking Points not reflecting. Thank you for resolving that. However, unfortunately, it is happening again.

I had 96 points when I checked before recharging the other day. I earned 9 points on this latest recharge. However, my balance still says 96 points. Please could you help?

Thank you.

PS: The points are not older than 18 months and the recharge was done last week (i.e. well over 24 hours ago)

0
Replies (2)
Vodacom
Vodacom's reply16 Oct 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update20 Oct 2017, 16:11
Reviewer Update
Dear #Vodacom thank you for your response above, and your email with the subject line "Authentication Response ***~T839". What is the progress on my case please? To recap, I recharged with R85 over a week ago and got a message saying I would earn 9 Talking Points for that, but no points have been sent. I am concerned because this has happened before. Thank you for fixing it that time. I have had a very busy few months at work and haven't managed to check my points each time I recharged, so I wonder how many other points I've lost out on? Please do check your records and assist with sending me my points - the 9 that I am owed from this latest transaction as well as any others you find that I have not been given over the past few months. I would appreciate it if you would go back at least a year in your records. I appreciate your assistance.