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Danie L
1 reviews | Active since Sept 2019
30 Sept 2019, 18:25
Talking point rewards not working
I have about 600 talking points and every single time over the past year that I try to redeem them I get a technical error on the app. When trying to dial in, an error pops up that I do not have enough point which is not accurate. Why is there a reward system that does not work!
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Replies (2)
Vodacom's replyOfficial
01 Oct 2019, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Danie L's updateReviewer Update
07 Oct 2019, 10:25One week later and yet no consultant has contacted me
DL
Danie L's update07 Oct 2019, 10:25
Reviewer Update
One week later and yet no consultant has contacted me