EP
Edwin P

1 reviews | Active since May 2015

31 Mar 2017, 16:03

Talk minutes and data taken away a day before my contract expires

<p>On 31 March, I found that my data approx 500mb and talk time minutes approx 500 minutes diappeared before my new package could begin on 1 April 2017. Vodacom reimbursed me with 500mb and R100 talk time. It took the whole morning of numerous calls (many dropped ones) - such an incovinience.</p> <p> </p> <p>Now my +-500 minutes of talk time has been replaced with R100 talk time. This is definitely ****************!! Can someone in Vodacom help to fix this?</p>

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2017, 06:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team