1 reviews | Active since Oct 2015
TALK MINUTES
<p>I am dissapointed by the way Vodacom allocates Talk minutes on contract holders. I am on Smart L contract and get allocated minutes every month. My understanding was that minutes can be forfeited after 3 months and you start consuming previous month's minutes before current month's minutes. It is not the case with Vodacom , I was informed that you have to finish current month's mintes in order to use previous month's minutes. This is not logically correct and I believe I have unneccesary forfeited minutes because of this. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mawande,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Dear Mawande,
Feedback has been provided.
Regards,
Cassandra
Best regards,
I recieved a call from Vodacom maintaining that there is nothing wrong with their conduct and was referred to Terms and Conditions. I read Terms and Conditions refer to 1 month carry over which does not specify which minutes are used as the consultant informed me. I still believe that previous month's minutes should be used before using current month and if not used be carried-over to next month not use current month and use carried over minutes after. it does not make logical sense and I will suggest they revert to 3 months carry-over which I agree is not on terms and conditions. I suggest this for the benefit of users who cannot use all the allocated minutes
I recieved a call from Vodacom maintaining that there is nothing wrong with their conduct and was referred to Terms and Conditions. I read Terms and Conditions refer to 1 month carry over which does not specify which minutes are used as the consultant informed me. I still believe that previous month's minutes should be used before using current month and if not used be carried-over to next month not use current month and use carried over minutes after. it does not make logical sense and I will suggest they revert to 3 months carry-over which I agree is not on terms and conditions. I suggest this for the benefit of users who cannot use all the allocated minutes