TALK ABOUT UNHELPFUL

i have been trying trying to get mu number ported from cell c to vodacom. the vodashop was offline so the said i should call the call centre to finalise my port talk about unhelful telling me i need to go back to vodashop or do it myself although am trying to explain that half the process was done only this left was for the Port to be concluded. can some please call me so i can have my number ported back to vodacom ***.