Taking your money without permission

I stupidly took a vodacom funeral policy in the beginning of January this year.<br> <br> I very specifically told the call centre do not take the money from my bank account until 02 Feb 2015.<br> <br> Vodacom not only tried to take the money from my account several time from the 15th on Jan, they did in fact take their instalment on the 22 Jan 2015.<br> <br> I have still received no policy document.<br> <br> I have tried to cancel my policy today . I spoke to a Tashriq in the funeral department. After he was unable to put me through to customer service, during mid conversation with me, he decides to put the phone down on me.<br> <br> WHAT THE HELL IS GOING ON VODACOM? PLEASE GIVE ME BACK MY MONEY AND CANCEL THIS POLICY.