WV
Wian V

1 reviews | Active since Jun 2020

06 Nov 2020, 10:09

Taking Vodacom is a mistake

Now ladies and gentlemen who is reading this review, I want to tell you something intresting about Vodacom. Now I myself am not a permanent client of Vodacom but for what incompetence and lack of customer service I recieved from Vodacom came to my conclusion about them. Vodacom might sound big and most of all they have quiet sufisticated systems to aid their own employees yet they don't know anything on how to use this system yet of all all I want to do till this day is just cancel a simple contract yet they play stupid for every time I refer them to the complaint so I go back to the start till the next day again rince and repeat and it gets irritating and not to mention the fact they are *****ing our money for a contract we aren't using and want to cancel yet they do nothing but place their fingers up their **** and sing the alphabet from A to Z or in their level of intelligence from A to C cause thats how much they know. If I had to choose between Vodacom and CellC I would 1000% go with CellC cause I mean whats so big about canceling such a small contract which takes already counting 3 days where CellC would do it in just 10 minutes. Personally I see Vodacom is the worst provider to have in South Africa, go rather to MTN,Telkom or even CellC to experience the best providing services then Telkom. Well then I think after this im going to be on Vodacoms beloved "Blacklist" so People who think of going to Vodacom...well domt cause you will get technically "******" by them.

0
Replies (3)
Vodacom
Vodacom's reply06 Nov 2020, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WV
Wian V's update10 Nov 2020, 15:29
Reviewer Update
Im still waiting after almost 5 to 6 days after your reply Vodacom. Whats next empty promises or efforts now?
WV
Wian V's update10 Nov 2020, 17:11
Reviewer Update
Thank you vodacom.