CD
Carla D
1 reviews | Active since Sept 2016
07 Feb 2018, 15:55
Taking too long
I have logged a complaint with Vodacom on Monday the 5th Feb 2018. When I queried it today on Wednesday the 7th Feb 2018 at 15h50 the lady first told me that queries are usually sorted our within 24 hours. So I told her mine is older than 24 hours and she agreed and that we just have to wait for the technician to get back to them. IM SORRY but I need a response as I am unable to use the phone until I get feedback from them. My reference for the call is 1- ********** ********** .
Why when they say it takes up to 24 hours its taking so much longer and nothing can be done but just to wait for them to get back to me? There is no way to escalate or even tell them that customer has enquired and that its older than 24 hours.
Not a happy customer.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Feb 2018, 16:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2018, 16:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2018, 09:49Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply08 Feb 2018, 09:49
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,