Taking this to social media!

Item: Vodacom
Rating: 1
Author: Lesedi K

I'm getting tired of COMPLAINING and nothing happening. I'm not sure if i'm getting an automated response or if someone is actually looking at my query!! I am going to take this to social media because i'm not being taken seriously! This is ridiculous! I need this sorted out as in yesterday! MAKE MY CALLER ID'S APPEAR!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Feb 2018, 13:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply23 Feb 2018, 13:12

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Lesedi K's updateReviewer Update

27 Feb 2018, 11:53

I was called by a guy, I forgot his name, yesterday at about past 2 to 3 and was told i'd be called back, yesterday already. I'm still waiting for that call. Can you guys take your consumers seriously! This is getting frustrating. I'm starting to think I was callled just to appease me and that does not sit well with me!!

Lesedi K's update27 Feb 2018, 11:53

Reviewer Update