Taking off unauthorised debit order
I have internet with Vodacom - for the last 3 months I have paid my account via EFT. End of January I paid it again by EFT and today they take a debit order off as well?????? This is not acceptable.
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Vodacom's replyOfficial
01 Feb 2019, 09:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 10:59 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly forward the proof of payment to *** and *** for any further queries. Regards Consumer Website Team
Vodacom's reply01 Feb 2019, 10:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly forward the proof of payment to *** and *** for any further queries. Regards Consumer Website Team