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Tracey R
1 reviews | Active since Jul 2019
02 Sept 2024, 14:28
Taking my money but cancelled policy
WHY do I add a funeral policy to my Vodacom Bill. Receive an email from Vodacom Funeral Cover that policy cancelled as it has not been paid but yet I have paid 2 premiums through my Vodacom Bill.
2 weeks and counting and NOBODY can help me
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Sept 2024, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Tracey R's updateReviewer Update
03 Sept 2024, 12:51IT HAS BEEN 2 WEEKS AND COUNTING
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Tracey R's update03 Sept 2024, 12:51
Reviewer Update
IT HAS BEEN 2 WEEKS AND COUNTING