PB
Pieter B

1 reviews | Active since Mar 2013

31 Jul 2017, 08:36

Taking my money and giving me no options

<p>I upgraded from a Top up package to a smart package. At the store they told me my airtime (more than R800) will fall away, but I can buy data with it. Only now did I find out the data I can buy is only valid for 1 month. The packages valid for more than 1 month is only valid for pre-paid clients. How can pre-paid clients have more option than contract clients, and how can I only have an option to stay on the package I have, or lose my airtime. It's my airtime. This seem to me like direct violation of the consumer act. Giving your clients options which are not really options, come on, this is corporate bullying.</p>

0
Replies (2)
Vodacom
Vodacom's reply31 Jul 2017, 09:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Aug 2017, 15:10
Official

Good day Pieter,

Feedback has been provided.

Regards,
RM