Taking my money

<p>I received a statement from Vodacom in April, and then noticed a strange new cell number that doesn't belong to me. At the end of April the money for that cell number was deducted off my account. I reported the matter to Vodacom's escalations department and they said that they will look into the matter. A couple of days later i was told that the account has been closed due to an error/*****. I have to make all calls to them as they never call back. I've eventually managed to get through to their manager, Viz Chetty, and he said he will get back to me. Now Vodacom says that they will pass a credit onto my Vodacom account. I don't need a credit to be passed, i need my money back. My whole frustration with Vodacom is the fact that i have to do the follow up calls and now they refuse to pay me back money owing to me.</p>